Shipping policy
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Note: Once the order is handed over to the shipping partner/courier, we have no control over delays they might encounter during the shipping time frame. Provided details above are estimated based on the average time from our previous shipment to that specific destination.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
My Shipping address was incorrect what to do now?
We’re sorry to hear that the address was incorrect. The package should be sent back to us and we’ll update the shipping address and reship it for you. Please note that you’d be responsible for the additional shipping costs. Thank you for understanding.
The tracking status shows “delivered”, but I haven’t received my items. What should I do?
We’re sad to hear that you haven’t received your order yet. Our team checked the shipment’s status and we see that the carrier has marked it as delivered. We recommend you inquire if any additional details were left by the delivery staff or reach out to your local post office or check in with your neighbors to provide additional detail if they have seen the package. Please note that we don’t cover refunds due to carrier errors. Thank you for understanding.